FAQ
Frequently asked questions
Answers to the most common questions about window-and-door systems, materials and services. Can't find what you're looking for? Get in touch.
Which areas of Canton Ticino do you cover?
We operate throughout Canton Ticino — Lugano, Locarno, Bellinzona, Mendrisio, Chiasso and every major town — for the consultation, supply and installation of windows and doors. We carry out site surveys and quotes on request.
Is the quote really free?
Yes. We always provide free, no-obligation quotes, with transparent, detailed offers and no surprises on the final price.
What guarantees do you offer?
On top of the statutory warranty we provide a Premium Guarantee: an additional 36-month commercial warranty, for a total of 5 years of coverage on materials and installation. Plus fixed costs with no increases and a free inspection within 24 months of completion.
Which material should I choose for windows: PVC, wood, aluminium or steel?
There is no single best material: it depends on your needs, the climate zone and your home's orientation. Wood excels at insulation, aluminium allows large openings and lasting durability, PVC offers the best value for money, and steel enables ultra-slim profiles and abundant light. We'll help you choose the right solution.
How important is the choice of glass?
The glass makes up roughly 90% of a window and is often the most overlooked element. Properties such as light transmittance, sound absorption, solar factor and thermal insulation (double or triple glazing, low-emissivity or solar-control) make an enormous difference to comfort and energy use. We've put together a complete guide to choosing glass.
Why is professional installation so important?
Installation accounts for more than 70% of the final result, both in terms of looks and weather-tightness. You can buy the best window on the market, but if it isn't fitted correctly you waste the investment. That's why we take care over every stage of the assembly and back it with our Premium Guarantee.
What are insect screens and why install them?
They are fine-mesh screens that keep insects out of windows, doors and sliding units. Modern models also filter pollen, allergens and fine dust. Available as sliding, fixed-frame and hinged versions, they suit any interior.
What is the barrier-free magnetic threshold?
It is a threshold made of magnetic seals that close as the door leaf passes, eliminating any step. Ideal for the elderly, people with disabilities and parents with young children, as well as hotels, restaurants and healthcare facilities. It fits both PVC and aluminium doors.
Do you also install awnings and pergolas?
Yes. We make to measure awnings (folding-arm, vertical drop, dome and side-guided), bioclimatic pergolas with adjustable louvres and aluminium pergolas, with motorisation and accessories. Consultancy, supply and installation throughout Canton Ticino.
Are the doors certified for security and fire resistance?
Yes. We offer VKF-certified security doors and EI30 – EI60 fire-rated doors, engineered to deliver safety and protection in compliance with Swiss regulations.
Do you also make kitchens?
Yes. In addition to windows and doors, we sell and install modern, modular, minimalist kitchens, using quality materials and tailored furnishing solutions.
How do I request a site survey or a quote?
Fill in the form on the Contact page, email us at info@edilserramenti.ch or call us on +41 78 729 91 48. We'll arrange an appointment and find the best solution together.